How do I create an account with Chevignon?

Create an account with Chevignon in just a few clicks:

- Click on the “My account” space in the top right of the home page
- Enter your email address on the login page then click on “SIGN UP”

You can also use the “Facebook Connect” option to automatically pre-fill the sign up form. If you do this, our emails will be sent to the address linked to your Facebook account. 

What are the delivery costs and how long does delivery take?

Delivery invoicing depends on the amount of your order and where it is being delivered.
Depending on the products ordered and as indicated on each product information page, delivery time (including transport) means 3 to 6 working days, except for (i) periods of sales or promotions when delivery times may be extended to 10 working days (ii).

For orders delivered to France of under €150, the costs are:
 
Colissimo signature: €6.95

Delivery is free on orders to France over €150.
 
Details on prices and delivery conditions are available in our Terms and Conditions of Sale.

How can I track my delivery in real time?

We send you an email as soon as your order leaves our warehouse.
This email will also contain the parcel number and a link for you to track your order online. All you have to do is click on the link and you can locate your package in real time.
 
You will also find this number in your order details on your “My account” page, which will show you the various stages of your order as it is processed.

What are the international delivery costs and how long does delivery take?

Delivery costs depend on the amount of your order and the destination country.
Orders usually take between 3 and 6 working days, with the exception of (i) periods of sales or promotions during which delivery times may be extended to 10 working days (ii).

Germany, Belgium, Portugal, Netherlands, Luxembourg and rest of EU

For orders under €150:
 

Country	Standard	Express	Collection point
Germany	8 €	12 €	8 €
Belgium	8 €	12 €	8 €
Portugal	8 €	12 €	8 €
Netherlands	8 €	12 €	8 €
Luxembourg	8 €	12 €	8 €
Rest of EU	8 €	12 €	8 €

For orders over €150:
 

Country	Standard	Express	Collection Point
Germany	Free	12 €	8 €
Belgium	Free	12 €	Free
Portugal	Free	12 €	Free
Netherlands	Free	12 €	8 €
Luxembourg	Free	12 €	Free
Rest of EU	Free	12 €	5 €

___________________________________________________________________________


United Kingdom

For orders under £150:
 

Country	Standard	Express	Collection point
UK	8£	12£	8£

For orders over £150:
 

Country	Standard	Express	Collection point
UK	Free	12£	Free

___________________________________________________________________________


Switzerland

For orders under CHF 200:
 

Country	Standard	Express	Collection point
Swiss	CHF 8	CHF 12	-

For orders over CHF 200:
 

Country	Standard	Express	Collection point
Swiss	Free	CHF 12	-

___________________________________________________________________________


Denmark

For orders under DKK 1100:
 

Country	Standard	Express	Collection point
Denmark	DKK 50	DKK 95	DKK 50

For orders over DKK 1100:
 

Country	Standard	Express	Collection point
Denmark	Free	DKK 95	DKK 50

___________________________________________________________________________


Hong Kong

For orders under HKD 1500:
 

Country	Standard	Express	Collection point
Hong Kong	-	HKD 115	-

For orders over HKD 1150:
 

Country	Standard	Express	Collection point
Hong Kong	-	Free	-

___________________________________________________________________________


Rest of the world*

For orders under €200: 
 

Country	Standard	Express	Collection point
Rest of the world*	-	€15	-

For orders over €200:
 

Country	Standard	Express	Collection point
Rest of the world*	-	Free	-

* excluding continental America (North America, South America, Central America)

How long do I have to return a product?

If you are not entirely satisfied with one of our products, you may return any item purchased on our website free of charge within 14 days from the date your order was received. You may do so without having to give a reason, as long as the product is in perfect condition (see Terms and Conditions of Sale). This does not apply to products made to personal specifications (for example products sold by the meter), or products that have clearly been personalised, whether they have been made or not. These orders cannot be the subject of a right of withdrawal on your part pursuant to article 121-20 -2 of the Consumer Code.
 
It is free to return your order, simply use the prepaid return slip included in your order and drop off your package at the nearest post office. 

For more details on how these services are applied, please consult our Terms and Conditions of Sale.

What is the procedure for returning a product from outside France?

If you are not entirely satisfied with one of our products, you may return any item purchased on our website within 14 days from the date your order was received. 

To request a return, please download your return label here

You will find the costs for returning your order below:

Germany, Belgium, Netherlands, Portugal, Luxembourg and the rest of EU
 

Country	Costs
Germany	€7
Belgium	€7
Netherlands	€7
Portugal	€7
Luxembourg	€7
Rest of EU	€7

_______________________________________________________

Country	Costs
UK	10£

_______________________________________________________
 
Switzerland
 

Country	Costs
Swiss	CHF 10

_______________________________________________________

Denmark
 

Country	Costs
Denmark	DKK 60

_______________________________________________________

Hong Kong
 

Country	Costs
Hong Kong	Cost covered by the customet

_______________________________________________________

Rest of the world*
 

Country	Costs
Rest of the world*	€10

* excluding continental America (North America, South America, Central America)
 

Is online payment perfectly secure?

All the data concerning your order and your payment are sent encrypted using the SSL protocol, from your computer to our banking partner’s electronic payment terminal.

You can check that the security system is certified by looking for a closed padlock at the bottom of the page. If the padlock is there, you can pay online with complete peace of mind.

How can I pay online by cheque?

Payment by cheque is currently not possible.

How do I use my promo code?

The discount code refers to a specific transaction. It may be used once only and discount codes cannot be combined.

Using a discount code:

The discount code must be entered in the “I have a discount code” field then click “OK” below the amount before confirming your order. Once your order is confirmed you cannot add the discount code later. The discount would be permanently lost.
 
In addition, we strongly recommend that you confirm your order as soon as you have entered the code to prevent any malfunction that would make the purchase invalid.

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